OmniDimension
Dialer

Run your entire human calling team from one dashboard.

Manage outbound and inbound agents, assign leads, monitor performance, and record every call - the complete platform for human-to-human calling. Your agents work a single dashboard: campaigns dial for them, inbound queues route to them, and every conversation is logged and recorded behind them.

Pairs with OmniDimension Voice AI - let AI handle volume, and route the calls that need a person to your team.

Live floor
3 on call · 7 in queue
  • PRPriya R.On call3:04
  • DODaniel O.Wrap-up0:12
  • ASAarti S.On call0:47
  • MLMarcus L.Available-
  • NKNeha K.On call5:11
Queue0:42 avg wait

One team, one dashboard

Outbound campaigns and inbound queues run side by side, with one roster of agents, one set of numbers and one place to watch it all.

Full visibility

Watch the floor as it works, then look back at what every agent and every campaign actually produced.

Every call captured

Every call recorded and logged with its outcome, ready for a coaching session or an audit.

  • Inbound and outbound
  • Call recording
  • Live monitoring
  • Queues and routing

Everything your calling team needs, in one place.

Built for sales and support teams that still run human calls - without spreadsheets, scattered tools, or blind spots. OmniDimension's Dialer sits alongside the voice AI platform so your team and your agents work from the same lead data.

  • Outbound & inboundRun preview, progressive and predictive campaigns for outbound, and route inbound calls into queues, on the same dashboard. Agents take both without switching tools, and every call lands in the same log.
  • Lead assignmentPush leads to agents automatically as they free up, or hand-pick who gets what. When a contact has spoken to someone before, the dialer can route them straight back to that agent instead of starting the relationship over.
  • Team managementSet up agents with extensions and skills, group them into queues, and decide who supervises what. Skill-based routing sends each call to someone qualified to take it rather than whoever is simply free.
Campaigns in the OmniDimension Dialer, showing progressive, inbound, predictive and preview campaigns with their dial levels and status.

Know how every agent and every call is doing.

  • Live reportsSee who is on a call, who is wrapping up, who is available, and how deep the queue is - updating as it happens. Supervisors can spot a backing-up queue while there is still time to move someone onto it.
  • Historical reportsEvery call is broken down by what actually happened to it: answered, not picked up, busy, invalid number or blocked by the carrier. Filter by agent, campaign, direction or date range, and export the result as CSV.
  • Agent performanceTalk time, call volume and outcomes per agent, side by side. The numbers tell you who is closing, who is stuck, and who would benefit from sitting in on someone else’s calls.
The Dialer's call reporting, breaking total calls into invalid numbers, carrier blocked and answered, with average and total talk time.

Capture every conversation.

  • Call recordingInbound and outbound calls are recorded without anyone remembering to press a button. Recordings attach to the call in the log, so finding one means finding the call rather than searching a folder of files.
  • Logs & historyEvery call keeps its time, both numbers, the agent, the campaign, how long it ran and how it ended. Agents add a disposition at wrap-up, so the log says what the conversation was about, not just that it happened.
  • Coaching & compliancePlay back real calls to coach new agents on what good sounds like, and keep the record you need when a customer or a regulator asks what was said.
The Dialer's call log, listing each call with its time, numbers, outcome, type, duration, agent and campaign.

The hybrid model: AI + humans.

Dialer is strongest paired with OmniDimension's AI agents. Let Voice AI make the first touch, qualify at scale, and handle the routine - then hand the high-intent, high-value conversations to your human team through the Dialer. AI does the volume; people close the deal.

Get your team calling in three steps.

  1. 01

    Set up your team

    Add agents, create queues, and connect your numbers.

  2. 02

    Assign & call

    Route leads to agents and handle inbound and outbound calls from the dashboard.

  3. 03

    Monitor & improve

    Track live and historical performance, review recordings, and coach.

Built for calling teams.

Sales teams

Outbound calling, lead distribution, and pipeline follow-up.

Support teams

Inbound queues with recordings and performance tracking.

BPOs & call centers

Manage large agent teams from one place.

Hybrid teams

Blend AI agents with human callers on the same leads.

Run your calling team the modern way.

Related: Automate lead generation · AI cold calling · Telephony

FAQs

What is the OmniDimension Dialer?

A complete platform for human-to-human calling - manage outbound and inbound teams, assign leads, monitor performance, and record calls from one dashboard.

Is the Dialer a Voice AI product?

No - it's for your human agents. It works alongside OmniDimension's Voice AI so AI can handle volume and hand off to people when a human is needed.

Can I record and review calls?

Yes. Inbound and outbound calls are recorded, with full logs and history for coaching and compliance.

How do I get the Dialer?

The Dialer is available on request - contact us or book a demo and the team will set you up.